OD Book CoP
Event Title: Fierce Conversations: Achieving Success in Work and In Life One Conversation at a Time
by Susan Scott
The book Fierce Conversations is a practical guide about how to transform everyday conversations into conversations that effectively get your message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
- Overcome barriers to meaningful communication
- Expand and enrich conversations with colleagues, friends, and family
- Increase clarity and improve understanding
- Handle strong emotions-on both sides of the table
This book is a valuable, accessible tool for yourself and for your clients.
Facilitator: Janice Shack-Marquez
Janice Shack-Marquez is a master facilitator and speaker who draws on 20 years of experience as a senior executive. She is on the adjunct faculty of the Trachtenberg School of Public Policy and Public Administration at the George Washington University and on the adjunct faculty of the Smith School of Business at the University of Maryland where she teaches courses on communications, leadership and management. She recently retired from the Board of Governors of the Federal Reserve where she was a business leader and a leadership coach. She held a dual appointment as Deputy Director in the Division of Research and Statistics and in the Division of Monetary Affairs at the Board of Governors of the Federal Reserve System. She has extensive experience leading change, developing innovative programs, dealing with challenging workplace issues, and helping clients deal effectively with interpersonal conflicts.
Janice has spent the past 20 years exploring how people communicate with each other at work and helping them communicate more effectively. As an internal coach for the past 13 years, she has coached hundreds of clients including her bosses, her colleagues, her direct reports, and staff across the organization.
Janice holds a BA in psychology from Johns Hopkins University, a Ph.D. in Public Policy Analysis from the University of Pennsylvania, her leadership coaching certification from Georgetown University, and is a Certified Workplace Coach through the Neuroleadership Institute, a neuroscience-based coaching program.
Insperity Tysons Corner Office
1650 Tysons Boulevard, Suite 600
McLean, VA 22102
Cancellation policy: Event follows federal Office of Personnel Management policy and decisions. If federal government is closed, event will be canceled.
**Please register in advance to ensure sufficient seating.