DC Area OD Practitioners CoP
Topic: Working with Difficult Client Situations and Ones that Were Easy
Description: When we started to work with clients, whether as an internal or external consultant, we may have thought we would help them and they would ride off into the sunset singing halleluiah. Believe it or not, that’s not always the case.
So, how may we deal with difficult situations we never anticipated or experienced? Often, we need some help thinking through how to most effectively manage those clients and ourselves. This session will be an opportunity for you to talk with colleagues in small groups about difficult client situations you have/had and get thoughts from them. Also, it will be a great learning opportunity for you to celebrate any that were easy.
Presenters: Mark Sachs and Stephen Dix
Mark has been the facilitator for this Community of Practice for 8+ years. He is an organization consultant and executive coach who believes that organizations and their people have a lot more potential than they give themselves credit for. He has a deep commitment to bringing out the best in staff and improving the management of organizations. Mark has extensive experience in working in the government, for-profit, and non-profit sectors. He has a Master’s degrees in Organization Development from American University and in Sociology from Rutgers University. Also, he is an International Coach Federation, Professional Certified Coach (PCC).
CoP Leader: Mark Sachs, firstname.lastname@example.org
Mark has been an OD consultant and executive coach for more than 20 years. He enjoys seeing his clients and their organizations take steps to change, and when they are successful it gives him great pleasure. He earned his MS in OD from the American University/NTL Institute and MA and BA degrees in Sociology from Rutgers University. He is an International Coach Federation, Professional Certified Coach (PCC).
For 25 years Stephan has supported leaders and their teams to create lasting systemic organizational development change. He accomplishes this by improving both formal and informal processes, systems, and organizational structures to achieve desired public, private, and non-profit organizational objectives and build management capacity. Stephan’s work has taken him to countries around the world from the South Pacific to the Middle East and Asia.
Stephan holds a M.Sc. degree in Development Management from The American University, Certificates in Organizational Development, Change Management and Adult Training Skills from Georgetown University, and Career and Life Coaching Certificate from the Coaches Training Institute. His PCC coaching credential is pending ICF review.
Cancellation Policy: Registrants should contact Mark if they need to cancel. Due to the room size, registrations will be limited so please contact Mark soonest if you register but are then unable to attend so others can register and attend instead.
Additional Notes: A $5.00 per person contribution is requested to help pay for rental of the room.