Your intervention was a resounding success based on client expectations and contract deliverables. You check in with your client 6 months later and ask with great anticipation: “How’s it going?” There is a pause at the other end of the line. “Not well.” comes the reply.

What happened? Why do clients regress after you leave? What can we do as OD consultants do to maximize the likelihood of an intervention that sticks?

The session will be an interactive dialog about the resistant mindsets and difficult dilemmas we face in designing interventions that have lasting impact.

In addition, we will experiment with several tools and methods that Chuck has used to create enduring impact, including design thinking and peer coaching groups.

Chuck Appleby is an executive coach and organization development consultant with over 30 years helping government, industry, and non-profit organizations. His passion is developing organizations that are both great places to work and highly successful in meeting their mission imperatives and business objectives. He co-founded the World Institute for Action Learning (WIAL)—a global non-profit promoting the use of Action Learning to solve tough organizational challenges and develop leaders in the process. He also founded Design Thinking Source, a collaborative of consultants that help organizations accelerate innovation.

Chuck is an adjunct faculty member at Georgetown University’s Organizational Consulting and Change Leadership Program. Some of his key clients include: Goodwill Industries International, The World Bank Group, Volunteers for America, Arlington County, the Centers for Disease Control, the National Science Foundation, Microsoft, John Hancock, LPL Financial, Nielsen, and comScore.

Chuck Appleby, Ph.D., Appleby & Associates, LLC, chuck@applebyandassociates.com