Program:
The field of organization development (OD) is often faulted for not producing measurable results, mostly because OD consultants don’t insist that the client clarify what results they are expecting. Mel Schnapper, Ph.D. will present a methodology for measuring any qualitative and/or quantitative dimension of any performance for any function at any level.
In almost all relationships, business and social, expectations about outcomes are ambiguous and in both contexts can lead to misunderstandings, arguments, and even termination of the relationship, as in, no continuation of a contract with a client. This session will focus on creating standards of performance using precise and rigorous qualitative and quantitative metrics. Mel will have participants apply his “3Ms: Measure, Manage and Magnify” methodology to participants’ current and/or anticipated clients to show, in measurable terms what the client is paying for and how the value of the services can be increased without increasing the fee.
So that the session will be as helpful as possible, you are asked to bring current and/or anticipated client situations so that what you learn will help inform your work with them.
Purpose: To create metrics (qualitative and quantitative) that describe the results of the consulting in a specific environment to achieve specific results.
Objectives: As a result of this presentation, participants will be able to:
1. Described the 3Ms –Measure, Manage, Magnify methodology of performance metrics
2. Identify their own OD consulting Key Value Areas (KVA)
3. Measure the proportionate value of these areas
4. Describe the specific results these KVAs should produce
5. Distinguish between four standards of performance for these results
6. Use metrics as a key “value added” to the consultation
In all of his work, Mel first clarifies what value the client is looking for and how to measure when that value has achieved the intended results. Here, value is defined as: getting what you paid for when the services and/or products match your expectations. It’s the kind of thinking we use every day, though perhaps not with the same rigor as Mel will demonstrate. He has also developed an online application and tutorial, which enables staff to input their own metrics for measuring, managing, and rewarding performance. Mel prides himself on being able to measure anything!!
Bio:
Mel has a 35 year domestic and international career in organizational development, training, performance management systems, career development, succession planning, leadership and teamwork skills and, of course, measuring the effectiveness of all the above.
He is the founder and first chair of the Metrics Specific Interest Group (SIG) of the Project Management Institute (PMI). He was formerly Quality Manager, Global Project Management Service Line, Oracle Corporation and Senior Consultant at Oracle’s Organizational Change Management Practice, and he has managed and/or created training and OD functions in Chicago at Quaker Oats Co., Chicago Board Options Exchange, and G.D. Searle, and for other governments in 24 countries. Mel’s education includes, University of Pittsburgh, Ph.D., Northwestern University, M.A., Howard University, B.A.
